• Context Help Areas. Visiting the Context Help Area in the upper right corner of each section of your Control Panel is the first step you should take before contacting us through any other support channel. There we have explained in details the purpose and functionalities of all the separate Control Panel sections. Each Context Help Area opens in the same page, so that you can easily make a reference while working in the respective section.

• Video Tutorials. We have made more than 40 different movies focused on the purpose and functionality of each section of the web hosting Control Panel that are designed for those of you who prefer the video format as a learning method. This way you can quickly get acquainted with a particular Control Panel section, by simply watching a simple step-by-step movie tutorial.

• F.A.Q.. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, which is much more advanced than the standard static FAQ. We regularly update the database of our Help Center with new entries to keep you informed about any innovations in our system.

• Ticketing System. If you do not find the answer to your question via the Control Panel support channels mentioned above, we recommend that you use our Ticketing System. You can open a ticket from the Open New Ticket section under Help Center. Each ticket is answered within 60 minutes of its submission. In order for us to maintain a high quality support service, we would advise you to open one ticket per problem through the Request Help link in the Control Panel.

• Check your server status. To check the status of your server if you think there is a problem, please go to this page: www.properstatus.com