One of the most essential components of any business is customer care.
If after checking the various support methods listed below you are unsuccessful, our skilled professionals will dedicate all their efforts in resolving your issue in a timely manner and providing an appropriate solution
You can get in contact with us via all standard communication channels - by phone, email, live chat or by the ticketing system.
• Context Help Areas. Visiting the Context Help Area in the upper right corner of each section of your Control Panel is the first step you should take before contacting us through any other support channel. There we have explained in details the purpose and functionalities of all the separate Control Panel sections. Each Context Help Area opens in the same page, so that you can easily make a reference while working in the respective section.
The FAQ section is also reachable from the Help area and is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, which is much more advanced than the standard static FAQ. We regularly update the database of our Help Center with new entries to keep you informed about any innovations in our system.
• Ticketing System. If you do not find the answer to your question via the Control Panel support channels, we recommend that you use our Ticketing System. You can open a ticket from the Open New Ticket section under Help Center. Each ticket is answered within 60 minutes of its submission. In order for us to maintain a high quality support service, we would advise you to open one ticket per problem through the Request Help link in the Control Panel.
• Video Tutorials. We have made more than 40 different tutorials focused on the purpose and functionality of each section of the web hosting Control Panel that are designed for those who prefer the video format as a learning method. This way you can quickly get acquainted with a particular Control Panel section, by watching a simple step-by-step video tutorial.
• Live Chat. Talk with one of our professional staff members, who will be glad to assist you with any inquiry and help request in real time.
Live Chat working hours:
Monday to Sunday:
09.00 AM - 02.00 AM GMT/UK
04.00 AM - 11.00 PM EST/US
06.00 PM - 08.00 AM EST/AU
• International Phone Support: If you wish to receive our assistance in regard to pre-sales and general questions over the phone, please use one of the relevant contact phone numbers.
Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
INTERNATIONAL PHONE: +1-773-305-5641
UK PHONE : +44-12-2580-8659
AU PHONE : +61-2-6108-4354